Subject: Tech Support Candidate - Aishwarya Krishnan
From: Aishwarya Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 05:46:42 -0500

| | Tech Support Test

Name | Aishwarya Krishnan
E-mail | [email-masked]
Phone Number | (91) 9999600098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDFC | TM | Na | 48000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
Check the correct URL entered
Check the net connection on the desktop or laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth on the mobile phone by clicking on the bluetooth icon of from settings window, switch on the device. Connect both together using a 4 digit code, if triggered
What according to you makes you a good candidate for customer service or technical support job? | A person who is patient, can handle & understand the customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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