Subject: Tech Support Candidate - Sakshi jain
From: Sakshi jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 05:37:39 -0500

| | Tech Support Test

Name | Sakshi jain
E-mail | [email-masked]
Phone Number | (91) 8770392721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | na
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 1ponit1 | php developer | current working | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First troubleshoot  I have to clear history and cache file in my browser after that still website  is not open then i will copy the URL and open Mozilla Firefox the run the URL in another browser still the URL not work the i contact to the IT technician team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure Bluetooth is turned on
1st go to mobile setting
2nd go to Bluetooth option
3rd then select the Bluetooth device name and click on device name then Bluetooth speaker connect to mobile phone.
4th When your phone and the Bluetooth speaker are connected, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs and you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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