Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:33:44 -0500

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (+91) 6207661831
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Customer support | 16 August 20 | 13000
Previous Employer 2 | Wipro | Customer support | 23 December 20 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Very first thing you can do switch off and switch on device .
Remove all history
Remove cookies
Now you are able to open the site .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on your bluetooth
2) switch the connectivity of speaker
3) pair with device
4) connected

What according to you makes you a good candidate for customer service or technical support job? | Technical support associates need to listen the issue carefully and try to resolve the customer problem in very first try . This is my approach to resolve though issue .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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