Subject: New Reply Received - Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 09:04:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Yes, they are using a genuine Apple adapter. The EDID model is this: <a href="https://www.blustream.co.uk/sm11" rel="noreferrer">https://www.blustream.co.uk/sm11</a></span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">But, they don’t use a strain relief on the cable. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Do you want me to check something else?</span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Best regards, </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style="font-size:9.0pt;color:#0563c1;background:white"><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'></span></u>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="color:#1f497d"> </span>
</div>
<div class="MsoNormal"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="Imagen_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-3P0usgWqc-3nAr_zK8yQom6JLyd0fcTXPrelfXj074"></span></a></div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">
<a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yZmjHLefOFB1RZoXXKcKu8d-JjJDHBbZwlf77oRR7S4"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.w3CshJQFEVQ0h1YcS-pMwm2Zu_rXgT1Tj_eki_Z-9LU"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JrdGO-7vjE3czmqKt8XmEVzQ1zIAFcye3fxAPq2oBhk"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.g6RXnlNu3UNI51hbxbOablq93oWwW0UsuTPdghNj-qk"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcxNTMwOTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.w_oW2ZZz0dfiRQoOg1nV_5TaiI6m_9kAfaNXN6CCvj8"></span></a>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1f497d"> </span></div>
<div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.<br>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1f497d"> </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal">
<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> viernes, 05 de marzo de 2021 20:28<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue</div>
<div class="MsoNormal"> </div>
<div><div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the reply and the AV diagram.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please confirm with Club that they have a genuine Apple adapter and that there is a strain relief on the cable? And please tell us the make and model of the EDID they are using.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div></blockquote></div>
</div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 6 Mar at 12:44 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
</div>
<div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div>
<div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I will give them your advice. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Find attached the AV diagram. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I will wait for the club’s feedback. I will let you know as soon as they give me a feedback.  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Keep in touch!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Iw8Lfr3M_viuiwt5g81C8GRqZJ_-7ublkj8vDSKFBXU"></span></a></span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzNzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7rKtmt2odgABt7jZFttU9P7Y1XhCwebrjba7nVLoG2A"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzNzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.YNwH2nxEviSAXGsa9rAmkGHdtdovoDwDRhdvYRNThjg"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzNzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eP_UiKzhf3WbpQwqn98PWhcxbr0Jz6_gdZX_Ma8x_fA"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzNzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1kLvpH9v-bgDrKQCyKfZ3plD8qNYsm2tdBXGivkgYjQ"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODcwMzUzODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.hAgdsdMPuBJMgCbehpEUV3I_YUxogCL7IWLdmuhJh90"></span></a> </span></div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> jueves, 04 de marzo de 2021 19:20<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue</span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your response.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yes, it could be a problem with the Apple adapter or HDMI cables. We can find AV disconnects for this club, which means there is an issue related to a piece of equipment that's causing the App to return error messages and preventing successful playback. It is best for Club to check with the AV provider to make sure all hardware is set up correctly, including EDID. If they can provide an AV installation diagram that can help us establish where the problem might be.</span></div></div></div>
<div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">Here is a link to the equipment required for a smooth Virtual experience.</a></span></div></div></div>
</div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div>
</div></div>
</div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 4 Mar at 10:07 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
<div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span></div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We already have feedback from the club: they have the same problem. Sometimes it doesn’t work and sometimes it works. When it doesn’t work, they have to force to close the app. As the problems solves forcing the app to close, he thinks that the problem is related to the software and not to the hardware. They have checked the HDMI, AV adapter and they work properly. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>He explained me that the problems are more often just after updating the new version of the app. After a period of time, the problems are not that often. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do you think that if they change HDMI cables and the Apple AV adapter the problem will be solved?</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jZarzG3IsnWwEetaCAZfP_8xql4V8zAGe1W5PyPclPY"></span></a></span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1nY48vtx7ubZXZtCJYBLEhKvPRfF6BjCFpXTx3Mk6tg"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4WV-9rUfUOUKzZprqpdUZ4uZb8n-quJyOyEFnNh8VuA"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0GrkD1gbPLnjFI15UczyglX_XBRFcYvxVm0NP_oegHc"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xbIbMmoFz6Nz1rZbpMuMBOwghfFCKLT5AHErWtUVnuE"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.E2gQ2w3y7H0imm3XvdBhO7jlK7LKXdfu-9yhKzM8OnM"></span></a> </span></div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span></div></div></div>
<div><div><div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 03 de marzo de 2021 18:55<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your email.</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​We will wait for the response from SNAP FITNESS GAVA.</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div></div>
</div></div>
</div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 4 Mar at 1:38 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div></div>
<div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span></div></div></div></div>
<div><div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Right now I am going to share this explanation with the club. As soon as I have feedback I will let you know. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div></div>
<div><div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div></div>
<div><div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div></div>
<div><div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div></div>
<div style="margin-bottom:12.0pt"><div><div><div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div></div>
<div style="margin-bottom:12.0pt"><div><div><div class="MsoNormal">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.btDr-C5r0B2xepaMXJDdYbHwvBiZvWwpCUBh6zksNso"></span></a></span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._KvJkdtKKwI90CsaHMhL6bbF5Vuh33zju4N10b7bUOk"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X4EyN63Z6mfHoPdUB8kgUwOlVvACD9UamoM4yjQoUzI"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lM3u9E9Nm-wujqQJAd7eYb8Kz9_tkWADrh9RNlBVvFo"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MDF_On6uoBOwtabV09Y01dZgeJYJVAYtAMmTdt3UYiI"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1042" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4ODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.PJ_G2CURQZmK9sk-8um7fVI8jl8OuITFB7IOiNLijMQ"></span></a> </span></div></div></div></div>
<div style="margin-bottom:12.0pt"><div><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div></div></div>
<div style="margin-bottom:12.0pt"><div><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span></div></div></div></div>
<div><div><div><div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 03 de marzo de 2021 13:11<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue </span>
</div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing video with us.</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The error message "External screen not connected" will appear when the application loses connection with the external screen. Please share with the Club the initial steps to solve this problem:</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000208319-me-aparece-el-mensaje-de-error-no-hay-ninguna-pantalla-externa-conectada-al-dispositivo%E2%80%99" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000208319-me-aparece-el-mensaje-de-error-no-hay-ninguna-pantalla-externa-conectada-al-dispositivo’</a></span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div></div></div></div></div>
<div><div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div></div></div>
</div></div>
</div>
<div><div><div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
</blockquote></div>
<div><div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div>
</blockquote></div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346