Subject: Tech Support Candidate - Achutam Shukla
From: Achutam Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:52:35 -0500

| | Tech Support Test

Name | Achutam Shukla
E-mail | [email-masked]
Phone Number | (261001) 9026345675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 16
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory and Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | Currently working here | 65,735
Previous Employer 1 | Sify technologies | Field Engineer | 29/05/2019 | 28.954
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will re-start my device and check that all the connections are proper like Ethernet cable is plugged in and internet is working on device.
Second I will check that if the website is down just for me or for everyone else
Then I will check my firewall settings and policy and make sure that the website is not in blocked list.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If the speaker is not listed, press the button on the speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed).

What according to you makes you a good candidate for customer service or technical support job?

I listen to the user's problem with full  attention and then provide the solution.
I provide solution with utmost accuracy and in a easy way so that user can easily understand the steps of troubleshooting without any problem.
I categories the problems on priority basis and work accordingly.
And most importantly I make sure that user js fully satisfied with the problem management.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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