Subject: Tech Support Candidate - Harshit Arora
From: Harshit Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:41:49 -0500

| | Tech Support Test

Name | Harshit Arora
E-mail | [email-masked]
Phone Number | (+91) 7009490651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Anything

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BYJU'S | BDA | 08/03/2021 | 39000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot problems? Yes
Get help online? Yes
If error gets cleared , then I'll close it .
If it doesn't and any bot appears then I'll raise the issue.
Hello ***,
I'm not able to open the following website. All the requirements to open it are totally fine.
Kindly look into the matter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Click on bluetooth option and allow it find devices nearby.
*Select the device which you want to connect from available options.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills in English.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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