Subject: Tech Support Candidate - Yogesh Bagal
From: Yogesh Bagal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:22:43 -0500

| | Tech Support Test

Name | Yogesh Bagal
E-mail | [email-masked]
Phone Number | (99113) 26063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HARSH VIHAR DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adglobal360 | senior it executive | 12 april 2021 | Rs. 20,711.00
Previous Employer 1 | REDX | DESKTOP SUPPORT RT | 10JUNE 2016 | Rs. 10,000.00
Previous Employer 2 | AFFIC | LAB ASSISTANT | 25 DEC 2012 | Rs. 8000.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we have to check in our Domain Panel or firewall to see the wether domain is blocked. if it is blocked then we will put it on the white list.

Then It will start on working mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, we open the Bluetooth speaker for pairing then we will find the Bluetooth speaker in the mobile phone Bluetooth option. we will connect the click to showing pairing same.
What according to you makes you a good candidate for customer service or technical support job? | First of all, we have to check the user issue then we will provide the service to resolve the issue on a priority basis with technical support as required.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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