Subject: Tech Support Candidate - Sanjay Joshi
From: Sanjay Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:09:37 -0500

| | Tech Support Test

Name | Sanjay Joshi
E-mail | [email-masked]
Phone Number | (91) 7827832971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BAY DATACOM SOLUTION PVT. LTD. | IT ASSISTANT | Working | 20,000
Previous Employer 1 | ASHOK LAYLEND | Quality department | January 2018 | 12,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all
U need to check spelling of Website
https:\\www.ndtv.com
Check internet connection is working or not
Check proxy settings
It should be marked on Automatically
Check internet connectivity trough ping command

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First to on bluetooth from both sides then secrh device address in mobile phone and wait few second for connecting process then select device and connect.
What according to you makes you a good candidate for customer service or technical support job? | I try to resolve any types of technical issues in Office ,Talk to them with good behavior.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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