Subject: Tech Support Candidate - Prateek Bhaskar
From: Prateek Bhaskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 08:40:29 -0500

| | Tech Support Test

Name | Prateek Bhaskar
E-mail | [email-masked]
Phone Number | (91) 9910271278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Spectrum Talent Management | Collection Executive | 27 August 2020 | 18,000/-
Previous Employer 2 | Ienergizer | TSE | 8 May 2016 | 16,300/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reboot your computer and test the website again. Try loading the site in a different browser. There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the websit

Please list the steps to connect a Bluetooth speaker to your mobile phone.

How to connect Bluetooth speakers to your mobile
Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | candidate has a passion for technical support. The candidate comes off as honest and sincere. The candidate understands the bigger purpose of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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