Subject: Tech Support Candidate - BIBEK PRAHARAJ
From: BIBEK PRAHARAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 08:26:45 -0500

| | Tech Support Test

Name | BIBEK PRAHARAJ
E-mail | [email-masked]
Phone Number | (91) 9650707693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fabindia Overseas Pvt Ltd | HelpDesk Incharge | Aug-2020 | 77000
Previous Employer 1 | Naval Public School | Computer engineer | Aug-2003 |
Previous Employer 2 | MJ International | EDP Officer | Oct-2000 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet issue
2. Browser not updated
3. Firewall block issue
4. Antivirus block issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth botton and pair/connect the device/speaker
What according to you makes you a good candidate for customer service or technical support job? | Am a experienced person, over 15+ experience in this field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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