Subject: Tech Support Candidate - Zaid Shahid
From: Zaid Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 06:21:36 -0500

| | Tech Support Test

Name | Zaid Shahid
E-mail | [email-masked]
Phone Number | (91) 8449487095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I don't get access in this website. First of all I figure out my network issues if there is no error then I clear all cache and cookies and allow all the permission which is required to navigate to website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I turn on both speaker ( my mobile and speaker ones).
Search speaker bluetooth's name in my phone
I pair my phone to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | In my mind, the candidate should be fluent in communication language, have technical knowledge, be in expert to deal with customers that what does the customer want and require.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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