Subject: Tech Support Candidate - Roshan Rana
From: Roshan Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 03:43:04 -0500

| | Tech Support Test

Name | Roshan Rana
E-mail | [email-masked]
Phone Number | (+91) 9097300599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna (Home Town)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | J.B. Chemicals & Pharmaceuticals Ltd | Medical Representative | Sep 2020 | 17500 +
Previous Employer 2 | A.N College | Faculty Member | Feb 2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Refresh
2- check the internet connection
3- will close all the tabs and will start browsing again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- on mobile bluetooth
2- switch on the bluetooth speaker
3- allow the mobile to recognize and connect to the device (bluetooth Speaker)

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication skill
2- Knowledge about the product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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