Subject: Tech Support Candidate - Prem Narayan Maithil
From: Prem Narayan Maithil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 20:23:02 -0500

| | Tech Support Test

Name | Prem Narayan Maithil
E-mail | [email-masked]
Phone Number | (63965) 72942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | Currently working | 10k
Previous Employer 1 | BMR HVAC Limited | Quality analyst | 16 Oct 2020 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Check the url
Is there any restriction is available or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker
Turn on the bluetooth in phone and start searching for the bluetooth speaker then tap start to connect

What according to you makes you a good candidate for customer service or technical support job? | I have a passion for technical support. I come off as honest and sincere. I understand the bigger purpose of technical support. I am able to understand the problem and troubleshoot it
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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