Subject: Trainer Candidate - Singmayum Anish Shah
From: Singmayum Anish Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 14:31:10 -0500

| | Tech Support Test

Name | Singmayum Anish Shah
E-mail | [email-masked]
Phone Number | (91) 9863246957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Imphal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata AiA Life Insurance Company Limited | Senior Corporate Account Manager | 20 Oct 2020 | 34000
Previous Employer 1 | SBI Life Insurance | Unit Manager | 11 Dec 2017 | 24000
Previous Employer 2 | Quick Finance | Loan Manager | 26 Dec 2015 | 18000

If Selected, how much time do you need to join? | Any time

Please briefly describe your work experience specifically in training?

• Extensive experience working in prospect business development and customer cross sell marketing.
• Huge knowledge of products and services of the bank
• Deep knowledge of commercial lending policies, procedures, practices and documentation.
• Wide knowledge of financial services used by commercial customers
• Ability to execute calculations and approach promising bank’s customers
• Superior communication and interpersonal skills
• Good experience in Life Insurance and mutual fund
• Strong expertise in Team Handling & Supervision
• Thorough knowledge about the insurance industry
• Ability to provide training to team members, conduct reviews and appraisals, handle resourcing issues
• Ability to communicate in a pragmatic and proactive way
• Ability to develop and lead continuous improvement initiatives
• Superior leadership, management and motivational skills
• Remarkable experience in selling and servicing insurance and financials
• Huge experience in managing cash in a bank
• Outstanding knowledge of credit standards and loan procedures
• Immense ability to maintain good relations with customers
• Familiarity with banking laws and ordinances
• Exceptional ability to make phone calls and for developing business
• Profound communication skills in both written and oral forms
• Skilled to provide good customer services
• Ability to meet branch revenue and expense objectives
• Proficient in interpreting banking laws and ordinances
• Experience in managing commercial business and its sales
• Operational knowledge of math principles and procedures
• Deep knowledge of work processing and spreadsheets
• Remarkable ability to documents business correspondence and manuals
• Amazing ability to work on extended hours and on weekends
• Strong knowledge of auto, home, life and insurance products
• Ability to meet required sales goals to meet company leads
• Excellent written and oral communication skills
• Effective negotiation and presentation skills
• Good analytical, problem solving and time management
• Managed and controlled daily operation of the department.
• Exceeded agreed Key Performance Indicators.
• Provided direct staff technical support.
• Ensured that company working practices and compliance procedures relevant to the department are adhered to.
• Managed Team of Relationship Manager of Every branches
• Ensured Productivity & Performance of the team.
• Coordinated with other departments and trained new hires.
• Remarkable professional level experience in customer relationship management and project management in financial services industry
• Huge knowledge of financial services industry and principles of multiple applications development methods
• Wide knowledge of retail, mortgage, loans, deposits and wholesale banking
• Steep knowledge of methods used for preparation of business assessment deliverables
• Familiarity with quality management methods and conversion methodologies
• Outstanding ability to manage profitable business relations
• Immense ability to lead and supervise
• Superior communication skills
• Excellent analytical, problem solving and decision-making skills

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | No difficult situation me faced managing a team coz I am always my team  treated like a my family member.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, I Am probably only barely keeping me customers satisfied; while in the latter, I am not only keeping them satisfied – i am  also keeping them loyal!
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company east zone.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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