Subject: Tech Support Candidate - Rajiv Sharma
From: Rajiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 11:34:58 -0500

| | Tech Support Test

Name | Rajiv Sharma
E-mail | [email-masked]
Phone Number | (91) 7996913033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Salarpur sector 81 metro station
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CCE | 20th March | 16.500
Previous Employer 1 | Teleperformance | CCE | June | 15000
Previous Employer 2 | Autosense | CCE | June | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear cache data

Update browser

Check internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on blutooth speaker

Turn on blutooth of Mobile

Connect to device

What according to you makes you a good candidate for customer service or technical support job? | To provide best services and paraphrase steps so that customer has not to repeat it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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