Subject: Tech Support Candidate - Amaresh kumar Mallik
From: Amaresh kumar Mallik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 09:43:03 -0500

| | Tech Support Test

Name | Amaresh kumar Mallik
E-mail | [email-masked]
Phone Number | (91) 6372292264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pal heights | Asst. IT manager | 31/03/2020 | 18000
Previous Employer 1 | Tech Mahindra | Csa | 09/2019 | 16500
Previous Employer 2 | Aspiring minds assessment | Mis | 01/01/2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try to open this in a different browser. If problem persist then I will check firewall, dns configuration of the router. I will also check the SSL certificate for that page is valid or outdated. I will update the browser also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At First I will turn on the wifi on my phone. And also on the earphone device. Pairing option will show on the display. After pairing it will connected to the phone.
What according to you makes you a good candidate for customer service or technical support job? | I can understand customer need better. I am a quick resolver of any problem customer is facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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