Subject: Tech Support Candidate - Ragini Kumari
From: Ragini Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 08:51:56 -0500

| | Tech Support Test

Name | Ragini Kumari
E-mail | [email-masked]
Phone Number | (201301) 7042541661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | House no.191,Sai Enclave ,Ghijore village,Sec-53,Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SPA Insurance Broking Services | Customer support executive | 30-03-20 | ₹9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

•Refresh the page
•Go to settings
•Go to Troubleshoot
•Disconnect the system from server
•Reconnect the system from server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

•Go to settings
• Go to Bluetooth Option
• Turn on the Bluetooth
•Search for device
•Ask/Accept for pairing
•Confirm the connection

What according to you makes you a good candidate for customer service or technical support job? | Since I have a related experience in this field ,i can tackle the issues  better than others also I love to interact with new people's .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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