Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 08:36:12 -0500

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971785964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support engineer | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I wil check the error that is displayed
Depending upon the error there are many troubleshooting methods but if it's simple internet issue,
Then I will check whether LAN cable is properly connected or not.
Whether proxy settings are correct or not,
Whether the network hardware adapter is properly updated or not
And many more steps are there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON Bluetooth on speaker and on mobile too.
Then search for Bluetooth device on mobile
Then click on the respective Bluetooth device in the mobile Bluetooth list that we want to connect.
It will ask for pair , accept the pairing
And Bluetooth speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | He must be patient and well experienced to handle the user query and be able to provide satisfactory resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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