Subject: Tech Support Candidate - Dharm Singh
From: Dharm Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 07:36:49 -0500

| | Tech Support Test

Name | Dharm Singh
E-mail | [email-masked]
Phone Number | (091) 8292052783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 73
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal Intellicom | Customer support associate | Still working | 18000
Previous Employer 1 | Delhivery private limited | Team lead | 21st November 2019 | 18000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the error code. After that, check whether it's connected to internet or not. We need to check the error message and troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Check whether it's connected to any other device. If yes, unpair.
Switch on the bluetooth on phone.
Find the bluetooth speaker.
Pair with it and start using.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the concern of the customer and helping with patience effectively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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