Subject: Tech Support Candidate - Mohd Faiz
From: Mohd Faiz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 07:27:08 -0500

| | Tech Support Test

Name | Mohd Faiz
E-mail | [email-masked]
Phone Number | (+91) 7860642008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nityo Infotech | Network Support L1 | 10 March | 17000
Previous Employer 1 | Webpix | Network Support L1 | 30 March | 12000
Previous Employer 2 | Aanchal Computers | Desktop Support | 29 August | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check out my Internet connection is it working fine or not.
If I still facing the issue then I'll restart my browser.
If the issue is still going on then I'll check if there's any proxy settings enabled in my web browser.
After doing all these steps if I'm still facing that issue then I'll reset all the settings of my web browser and restart it again.
Last but not the least I'll uninstall it and do install again on my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn the bluetooth on in both devices (smartphone and speaker).
Turn on the visibility of bluetooth in smartphone .
Search the name of Bluetooth speaker in available devices.
Once I'll get that I'll try to pair it with my smartphone by tapping pair option.

What according to you makes you a good candidate for customer service or technical support job? | I've so much curiosity for learning about technical devices like smartphone, Laptop, Desktop, Printer etc.. I'm also good in terms of interacting with someone and try to help him for doing troubleshooting of any technical devices. Always try to learn something new.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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