Subject: Tech Support Candidate - Chihanpam Khamrang
From: Chihanpam Khamrang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 03:38:01 -0500

| | Tech Support Test

Name | Chihanpam Khamrang
E-mail | [email-masked]
Phone Number | (91) 7005768779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune (willing to shift to Noida)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL | Senior Associate (Subject matter expert) | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get such an error . I would read what the error says.
A) It could be an internet or connectivity issue
B) It could be an issue with the settings of my browser
C) It could be that the site is down
D) The URL could be incorrect
E) Many other factors
If it was an internet issue, I'd check my net speed, my data balance or restart my router
For a setting issue with my browser, I'd go to my browser settings, check the compatibility setting and go through the other settings too based on what error pops up on my screen
If the link is down, I'd wait for a while and try again if an urgent matter
And always doublecheck the URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) Open settings on my phone
Step 2) Go to connectivity/connections
Step 3) Click ok "Bluetooth" and turn it on
Step 4) Check the "visibility settings" of my Bluetooth
Step 5) Set it to "Visible to all nearby devices"
Step 6) Switch on my Speaker
Step 7) Check for the Bluetooth speaker's name to appear on available devices on my phone screen
Step 8) Click on the name once it pops up on my screen

Post that, mm device and the Bluetooth speaker should be paired automatically even for future use

What according to you makes you a good candidate for customer service or technical support job?

Good listening skill
Ability to understand the customer's need and issue
Empathy
Assurance to the customer that we are there to help them
Good Communication skills
Ability to  think steps ahead of the root of the customer's problems/issues
Ability to identify and offer quick solution to the customer to built trust
The ability to break down words for the customer to understand better (technical terms or jargons)

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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