Subject: Tech Support Candidate - kumar shubham
From: kumar shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 02:58:22 -0500

| | Tech Support Test

Name | kumar shubham
E-mail | [email-masked]
Phone Number | (91) 8789941279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 108
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech pvt ltd | Technical account executive | 31st march 2020 | 25000
Previous Employer 1 | Bharat credit corporation | sales officer | 31st July 2018 | 16300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first close the current tab. Then open a new tab and see if the problem persists or not.
If yes, then i will switch off my internet connection on device and then switch on again and see if the problem persists or not.
If yes then I will do the required troubleshoot as it will be displayed on my screen.
If it persists then I will call the customer support and follow the steps as he or she will suggest me to do.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put on the Bluetooth of the speaker.

Put on the Bluetooth of my mobile phone.

Then on mobile it will show searching device.

Then it will ask for pairing device and then I will select pair device to pair up.

Further when found then I will pair my speaker to the mobile phone.

Then I will start using.

What according to you makes you a good candidate for customer service or technical support job? | My communication and engagement ability to provide support to clients by following the easiest way that reduces per customer time spend in providing support and eventually becoming an employee to achieve the highest number of support to customers in a single day.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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