Subject: Tech Support Candidate - Sarthak Sharma
From: Sarthak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 02:20:50 -0500

| | Tech Support Test

Name | Sarthak Sharma
E-mail | [email-masked]
Phone Number | (81) 9818969366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ambe Enterprises | PC support analyst | | 25000
Previous Employer 1 | Paytm | Associate Analyst | | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart your router.
2) Check website Status.
3) Clear your web browsers browsing history
4) Temporarily Disable Your Firewall.
5) Flush DNS.
6) Use google DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Click on Bluetooth
On Bluetooth in mobile and on device  also.
Than click on your device name under my devices
Than click on your devices and it’s connected.

What according to you makes you a good candidate for customer service or technical support job?

Good communication and interpersonal skills
I have all 3 P,s:
Professionalism
Patience
People first attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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