Subject: Tech Support Candidate - Chihanpam Khamrang
From: Chihanpam Khamrang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 01:07:10 -0500

| | Tech Support Test

Name | Chihanpam Khamrang
E-mail | [email-masked]
Phone Number | (91) 7005768779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune (willing to shift to Noida)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Na

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL | Senior Associate (Subject matter Expert) | April | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would first go through the error that is popping up on my screen because it could be  a)Internet issue b) Setting issue or c) maybe the site is down at the moment or any other issue.
If it's an Internet issue, I'd check my data cable, my net speed, or maybe restart my router
If it's a setting issue, I'd open my browser setting, check the compatibility setting, and the other settings too and re-run the site again
c) if the site is down, I'd wait for a while and try again later

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on your phone,  go the connectivity/connection, there you'd find the "Bluetooth" option click on that once, post that you'd find the option to turn on the Bluetooth and while doing that , you'd also have to check the visibility of your phone's Bluetooth to other devices in the area. once that is also switched on or kept as "visible to all devices" , turn on your Bluetooth speaker and your phone should now show the speaker's name on the list of devices available. Click on the name and pair it .
Your device should be automatically connected now

What according to you makes you a good candidate for customer service or technical support job?

Fluent English
Quick thinking
Able to comprehend the situation well
Think steps ahead when the customer sites his problems
Empathy and assurance that he is there to help
Build rapport with the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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