Subject: Tech Support Candidate - abhinav bhatt
From: abhinav bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 23:41:42 -0500

| | Tech Support Test

Name | abhinav bhatt
E-mail | [email-masked]
Phone Number | (81153) 81733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will see my internet connection whether it is working properly or not. If it is not working, I will create a connection.
Secondly I will troubleshoot by using troubleshoot link given on the same page.
Thirdly I will go to browser settings and check whether URL access is enabled or not.
Another way is restart ur computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable your Bluetooth in mobile phone.
Connect speaker to your mobile phone
Make hot-spot on.
Say yes in connection established.

What according to you makes you a good candidate for customer service or technical support job?

Candidate must have good communication skills.
Candidate have the ability to convince the customer in their comprehensive ideas.
Candidate should be fast while taking calls.
Candidate should be polite and say good morning while receiving the calls and say Thank you after putting the calls.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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