Subject: Tech Support Candidate - Pooja Garg
From: Pooja Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 15:14:45 -0500

| | Tech Support Test

Name | Pooja Garg
E-mail | [email-masked]
Phone Number | (+91) 9711784879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 45 nida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axa xl | Data analyst | Currently working | 34000
Previous Employer 1 | Paytm | Operation executive | July2019 | 22500
Previous Employer 2 | Encore capital | Agent manager | Sep2017 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Use a website down checker.
Step2:Use a ping checker.
Step3:Run step by step diagnostics.
Step4: Conduct a Trace route.
Step5:Use network and website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: switch on the on function in Bluetooth speaker.
Step2: Go to your Mobile and on the Bluetooth from the settings.
Step3 search tha name of Bluetooth speaker and press connect to connect the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am good in building relationship which is the most thing for being a good customer service.people always attract towards positive thinking. I feel i am a optimistic person. Other most important thing to deal with customer is patience. And also i  always believe in customer first.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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