Subject: Tech Support Candidate - Sahibdeep Singh
From: Sahibdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 12:05:44 -0500

| | Tech Support Test

Name | Sahibdeep Singh
E-mail | [email-masked]
Phone Number | (+91) 7229851689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | L2 | 3feb 2021 | 25000
Previous Employer 1 | Teleperformance | L1 | 15june 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. If internet is proper, will check of getting input from website
3. Change browser
4. Clear chache cookies and browsing history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on phone and speaker
2. Find the Bluetooth speaker name in phone Bluetooth list
3. Pair the devices

What according to you makes you a good candidate for customer service or technical support job?

Stability
Reliability
Hardwork
SLA met

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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