Subject: Tech Support Candidate - Muzamil Ahmad
From: Muzamil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 09:45:15 -0500

| | Tech Support Test

Name | Muzamil Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8493820113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | Associate customer support | 02/05/2020 | 17500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection and then i will restart the browser.
If still there will be an error then i will troubleshoot my browser.
Also i will check the same webpage on mobile to check that is the problem in website or in my web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on bluetooth on both the devices.
2.search the speaker on phone and pair the device.
3.connect and start listening the music on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me i love to talk with the new people on daily basis and customer service job is the only plateform where i got this opportunity.
I love to help the people and help the customers to fix there queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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