Subject: Tech Support Candidate - Himadri Verma
From: Himadri Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 05:03:07 -0500

| | Tech Support Test

Name | Himadri Verma
E-mail | [email-masked]
Phone Number | (91) 8273765788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sec11 bt i can shift ..
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ms world

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps I'll take if it shows error while opening a website on my browser :-
* Refresh it .
* Check internet connection .
* Check whether I have typed it correctly or not .
* Check what kind of error is it
ex: 401 , 403 , 404 , 500 or 504
* Check whether it's an original website or not .
* If nothing works I'll ask for help .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* switch on bluetooth speaker .
* Turn on bluetooth mode .
* Turn on bluetooth mode on mobile phone .
* Add a new device
* Pair the device and this is how blutooth speakers will be connected to mobile phone .

What according to you makes you a good candidate for customer service or technical support job? | According to me person with good communication skills , knowledge , patience and positive behavior makes a good candidate for customer service or technical support job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |