Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 04:36:47 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (+91) 7725904704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Advanced
Server 2019

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | No | No | No
Previous Employer 1 | IPRDC Pvt ltd | Project leading | 2020 | 10000
Previous Employer 2 | No | No | No | No

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First of all we restart our system.

Step 2 - After restarting, we will check our internet. If the internet is correct then we will check whether our traffic is going to public IP or not via  CMD command prompt using command ping Google.com

Step 3 - check if website is down for everybody or only for me.

Step 4-  if all is good from our side then I inform my system administrator for troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open Bluetooth from both sides.
2- pair our connection.

What according to you makes you a good candidate for customer service or technical support job?

Actually I have knowledge about,

Networking (routine and switching)
IP address, OSI Model, TCP/IP model, Protocols like RIP, EIGRP, OSPF etc.
DHCP and DNS knowledge.
Wireshark packet  knowledge.

Server 2016 and 2019 -
Active Directory domain services
DNS, DHCP, Disk management, FSMO Roles etc.

Linux Redhat 8-
Installation
Commands knowledge
Partition fdisk gdisk LVM
process management
Add or delete User accounts etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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