Subject: Tech Support Candidate - Animesh Kumar Mishra
From: Animesh Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 03:57:29 -0500

| | Tech Support Test

Name | Animesh Kumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 8709543115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many times if we are getting this problem then the first thought on mind is RESTART..but after restart the problem is remain same then First I have to check that what kind of error are popping on screen,then need to check that does  internet is working or not,then need to check firewall, then go to advance..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.plug wire of Bluetooth then start
2.open Bluetooth of mobile
3.setting in speaker of Bluetooth to pair in mobile
4.then connect the Bluetooth speaker to mobile

What according to you makes you a good candidate for customer service or technical support job?

1.having good experience in customer service
2.Politeness
3.Patience and ability of listening to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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