Subject: Tech Support Candidate - Arun Kumar
From: Arun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 03:41:26 -0500

| | Tech Support Test

Name | Arun Kumar
E-mail | [email-masked]
Phone Number | (011) 8076172442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Evolve technology private limited | Project Field Engineer | 31 December 2020 | 25500
Previous Employer 2 | Jai shree communication private limited | Engineer | 30 May 2017 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The below steps are taken by me for troubleshoot the above problem:
1. Restart my device.
Many basic problems can be solved simply by restarting your device. This clears caches and force the device to reload the web page you may be having issue with.
2. Make sure the internet connection works
3. Check if the website is down for everybody or just me
4. Then try another browser.
5. Make sure you didn't block the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on bluetooth
4. A list of available devices will appear
5. If your device not listed, press the button on your speaker that makes it discoverable
6. On your mobile select your speaker and that's it you are connected.

What according to you makes you a good candidate for customer service or technical support job? | As of my previous job I have to communicate with the customer each day regarding technical issues and give them technical support every day. And I am a good learner and it makes me feel that I am a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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