Subject: Tech Support Candidate - Ritesh Saxena
From: Ritesh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 03:07:35 -0500

| | Tech Support Test

Name | Ritesh Saxena
E-mail | [email-masked]
Phone Number | (91) 9971755326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I live in shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active directory, DNS, DHCP, FSMO Roles

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Flexsin technologies | Sr Executive | 6 Feb 2021 | 35,600
Previous Employer 2 | Jetways travels Pvt Ltd | IT Head | 22 Nov 2018 | 22,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check out the internet first and try to ping again if internet is fine checkout the website to another machine if the status is same move to the network to check the all things with related the same website.

I observe the you need a strong technical guy with good communication skills I hope you understand the answer which I have done.

Thanks
Ritesh Saxena

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth device of the speakers and check your phone with same bluetooth connectivity

And after that just paired and connect with same or play what you want

What according to you makes you a good candidate for customer service or technical support job? | Problem resolving attitude is always helps to provide the best technical support job from mine side
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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