Subject: Tech Support Candidate - Jai Singh Raj R
From: Jai Singh Raj R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 01:08:23 -0500

| | Tech Support Test

Name | Jai Singh Raj R
E-mail | [email-masked]
Phone Number | (91) 9092357884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer care executive | | 23000
Previous Employer 1 | Qdegrees Services | Customer care executive | 25/10/2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check my internet connectivity.
Step 2: I will restart or reboot my computer.
Step 3: I will check if the website is down for everybody or just for me
Step 4:I will try reopen the site in a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Go to settings on your phone.
Step 2: Select the Bluetooth option.
Step 3: Turn on Bluetooth device.
Step 3: It shows the available devices will appear.
Step 4: Turn on your speaker. it always starts in pairing mode. This setting is required to find your smartphone.

What according to you makes you a good candidate for customer service or technical support job? | Good customer service means listening our customers concerns or issues. It means empathizing with them and their experiences, and working hard to find the best solution to our customers’ problems. It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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