Subject: Tech Support Candidate - Divya Saxena
From: Divya Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 00:00:11 -0500

| | Tech Support Test

Name | Divya Saxena
E-mail | [email-masked]
Phone Number | (+91) 8630847803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I open a website and if I see an error displayed on my screen, I would first of all try to mitigate it by my own. I would analyse the kind of error it is. If it is an explicit problem, for example- If it is a problem related to network or poore data connection, I shall try to fix it by reconnecting. If the issue spins around an interface one, I shall refresh the page, or try logging in again. In case, the genre of the problem is related to technical/implicit issue then I would definitely try to contact customer service support or mail the authority. In any case, it is important to acknowledge the issue to the website developers. Engulfing of such glitches ensure smooth navigation on websites. Finally, I would ensure my experience using the website is trouble free, without error interventions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on Bluetooth on your device
2-Switch on the speaker
3- On your device, try connecting your device with the speaker by clicking on Bluetooth section of your mobile's settings option.
4- Choose the device and click on PAIR.
5- BRAVO, you're done.

What according to you makes you a good candidate for customer service or technical support job?

I have excellent verbal and written communication skills. I would be punctual and do my job with full enthusiasm.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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