Subject: Tech Support Candidate - SRINIVAS CHAPIDI
From: SRINIVAS CHAPIDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 22:05:04 -0500

| | Tech Support Test

Name | SRINIVAS CHAPIDI
E-mail | [email-masked]
Phone Number | (+91) 9966773515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | smarterbiz | Technical Support Engineer | till | 20000
Previous Employer 1 | knoah | Technical Support Engineer | 31/01/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we have to check the domain name then the PC is connected with the Network or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, we have to enable the Bluetooth feature on phone then we have to switch on the speaker and select BT(Bluetooth mode), select the speaker name, and allow.
What according to you makes you a good candidate for customer service or technical support job? | We should maintain a peaceful atmosphere with cx, we have to explain the situation in detail with Greetings, Assurance.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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