Subject: Tech Support Candidate - Ameer Zada Khurram Jah
From: Ameer Zada Khurram Jah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 19:52:46 -0500

| | Tech Support Test

Name | Ameer Zada Khurram Jah
E-mail | [email-masked]
Phone Number | (91) 9266896752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar Near Kalandi Kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intersoft Data Labs & Solutions Private Limited | Sr. Support Analyst | 2 months | 55,000/month
Previous Employer 1 | Capgemini Technology Services India Limited | Associate Consultant. | | 41,000/month
Previous Employer 2 | Daneen Lifestyle Private Limited | Senior Associate | | 34,000/month

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

> Depending on Error will check if

1) Will check if typed in correct website name and spelling is correct
2) Computer is connected with internet or not and connect internet
3) Clear cache and cookies
4) Restart/Reset Browser
5) Will check if website is blocked by ISP or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

> Turn on Bluetooth speaker and turn on Bluetooth on phone
> Phone will scan devices and when found will tap and connect
> On some Bluetooth speaker we have to press button again to sync with mobile phone

What according to you makes you a good candidate for customer service or technical support job?

> Active Listening
> Logical Approach
> Courteous and resolution oriented
> Team Player
> Management skills and training capacity

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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