Subject: Tech Support Candidate - Shruti Sharma
From: Shruti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 17:16:57 -0500

| | Tech Support Test

Name | Shruti Sharma
E-mail | [email-masked]
Phone Number | (110053) 8800935968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech m | CSA | March | 13k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please first open your computer then open the window then click on the Google type the link which you provided then go to the link www.ndtv.com as u said u will get a error please if u have another browser like Mozilla Firefox u open this link on this
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I open  my mobile then I go to my settings option after that I clicked on the Bluetooth option where I can see the no of pairs on the device where we. Easily paired then we easily connected to the Bluetooth speaker on my mobile phone
What according to you makes you a good candidate for customer service or technical support job? | Understanding behaviour and good communicator with every people and a positive attitude girl
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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