Subject: Tech Support Candidate - Manasvi Sharma
From: Manasvi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 14:50:33 -0500

| | Tech Support Test

Name | Manasvi Sharma
E-mail | [email-masked]
Phone Number | (011) 27569632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Larsen and toubro Infotech | Software Engineer | NA | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check, if my internet connection is coming proper or not
Second, Then i will check the URL which i have entered in the browser
Third, Then i will try to open some other URL in the browser for testing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker,
then switch on the mobile Bluetooth and
then connect to the speaker from your mobile.

What according to you makes you a good candidate for customer service or technical support job? | The person who is having patience and temperament, when suggestion gets tough.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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