Subject: Tech Support Candidate - Ali sekongo
From: Ali sekongo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 14:19:20 -0500

| | Tech Support Test

Name | Ali sekongo
E-mail | [email-masked]
Phone Number | (00225) 0170984816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ivory coast(Abidjan)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ETIC COTE D'IVOIRE | ENGLISH TEACHER | 2 WEEKS PRIOR | 56000
Previous Employer 1 | IFPG ABIDJAN PLATEAU | ENGLISH TEACHER | |
Previous Employer 2 | siddharthntern iational dabra road hisar | FRENCH-ENGLISH BILINGUAL TEACHER | 11 JANUARY2020 | 52000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In such a situation I would at first change the browser then  retry to open the website I am having problems with

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth Speaker to my mobile phone I would proceed as follow:
1-swipe down from the top of the screen
2-Touch and hold Bluetooth
3-Tap Pair new device
4-Tap the name of the Bluetooth device I want to pair my device with.

What according to you makes you a good candidate for customer service or technical support job?

What makes me a good candidate for customer service or technical support job is the skills I am endowed with.
First, I am a persuasive and good listener
Secondly, I am empathic and I can get easily adapted to any situation
At third I think positive and I speak positive
Furthermore, I have self control and I am patient. At last I am responsible.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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