Subject: Tech Support Candidate - Tanumoy Banerjee
From: Tanumoy Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 12:53:41 -0500

| | Tech Support Test

Name | Tanumoy Banerjee
E-mail | [email-masked]
Phone Number | (91) 9903619630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT e-serve India Pvt ltd | Delivery Engineer-L2 | | 28450
Previous Employer 1 | HCL Technology Limited | Engineer | 09/10/2020 | 21780
Previous Employer 2 | Wipro Ltd | Associate Network Management | 30/04/2015 | 12400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will try to open the same website in different browser , if i face the same issue in different browser then i will try to find the IP address of the website by nslookup from command prompt and then try to open the same site with the ip address. if i am able to open the site then there should be an isssue with DNS .
If i am unbale to open the site then try to ping the website IP from Command prompt , wheather is reachable or not . if i get ping response then try to traceroute the particualer site's Ip and find out from which point i am getting drop and then take step accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turned on  Bluetooth device in mobile
then search the Speaker
paired with speaker

What according to you makes you a good candidate for customer service or technical support job?

I think patience is most important  to learn the customer issue
then give him proper solution according to the specific knowledge of the product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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