Subject: Tech Support Candidate - Sankit Sharma
From: Sankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 11:56:11 -0500

| | Tech Support Test

Name | Sankit Sharma
E-mail | [email-masked]
Phone Number | (91) 8198095665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Finxera Inc | Analyst | | 23500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Reconnect the device with internet.
Checked the website address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of the devices.
Pair the devices.
Check the connection by playing music.

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge of product.
Showing empathy towards the client.
Providing right solution with sufficient knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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