Subject: SSBS audit report - 03-MaR-2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, nushat hashmi <[email-masked]>, Abhishek Dalal <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Thu, 4 Mar 2021 09:34:42 -0700 (MST)

Hi Team, 
PFA for SSBS audit report, dated- 03-MaR-2021. 

@Nushat, can you please explain why there was no response by you and neither did you assign the ticket to any technician throughout your entire shift? 
Ticket Number 	SLA 	Correct Technician 
82615 	Breached & No Reply 	Not assigned by us 
For Email: No open tickets for Live Salesman as mentioned below until 10:00PM (IST). 

For Calls: No abandon calls so far. 
Thanks & Regards 
Vimal Tewari