Subject: Tech Support Candidate - NARENDER BISHT
From: NARENDER BISHT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 10:38:12 -0500

| | Tech Support Test

Name | NARENDER BISHT
E-mail | [email-masked]
Phone Number | (91) 8745084202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | INVESTORES CLINIC | ASSITANT MANAGER | 29.03.2021 | 42000
Previous Employer 2 | APOLLO MUNICH HEALTH INSURANCE | ASSISTANT MANAGER | 02.09.2018 | 51000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. WHAT ERROR THE BROWSER IS PROMPTING? IF ITS REGARDING NETWORK ISSUE, I WILL CHECK MY INTERNET CONNECTION AND ENSURE THE SAME IS WELL CONNECTED.

. if network is fine than i will try loading the site on a different device or network if possible i will try my mobile network.
. I may try to restart my computer.
.I will try loading the site in a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put your Bluetooth Speaker in pairing mode. 2. Swipe down from the top of your Android device with two fingers. 3. Tap and hold the Bluetooth icon. 4. Turn on Bluetooth. 5. Tap your Bluetooth speaker on your Android device.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Self control.
Patience.
Caring.
Compassionate.
Experience in dealing with the customers.
Knowledge of the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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