Subject: Tech Support Candidate - Sonakshi Gupta
From: Sonakshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 10:24:35 -0500

| | Tech Support Test

Name | Sonakshi Gupta
E-mail | [email-masked]
Phone Number | (94108) 32824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Energizer | JE-Technical Support | 31-03-2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure internet connection works
2. Check the web address once again
3. Check the website is down for everybody or me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the bluetooth option
3. Turn on bluetooth
4. A list of available devices will appear
5. If your speaker is not listed, press the button on the speaker make it discoverable
6. On your mobile select the speaker

What according to you makes you a good candidate for customer service or technical support job? | Good and clear communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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