Subject: Tech Support Candidate - SUNIL KHEDIA
From: SUNIL KHEDIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 08:49:46 -0500

| | Tech Support Test

Name | SUNIL KHEDIA
E-mail | [email-masked]
Phone Number | (91) 9718257805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW ASHOK NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Video Conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MothersonSumi Infotech & Design Ltd | Technology Specialist | | 38000
Previous Employer 1 | Denave India Pvt Ltd | System Admin | 24 Sept 2014 | 12400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I checked, Is internet is working for other websites or not.
Then I will check the URL again, refresh page and still its not work then I will raise a ticket on IT Helpdesk to get it resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings-Turn On Bluetooth- A list of available devices will appear.
If my speaker is not list, I will press the button on Bluetooth speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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