Subject: Tech Support Candidate - Ravi shankar singh Ravishankar
From: Ravi shankar singh Ravishankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:53:29 -0500

| | Tech Support Test

Name | Ravi shankar singh Ravishankar
E-mail | [email-masked]
Phone Number | (+91) 9602879879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd. | Sr.engineer eus | | 17500
Previous Employer 1 | Team computers | Desktop support engineer | 28 october | 10,700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection first, than i will check if website is blocked by network team, after that i will check proxy, i also check if ndtv is working for all or not, may be ndtv is down that time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, turn on your bluetooth, tap on your device name and click on connect.
What according to you makes you a good candidate for customer service or technical support job? | Hard work, team work, quality work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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