Subject: Tech Support Candidate - SANJANA MRIGNALINI
From: SANJANA MRIGNALINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:27:21 -0500

| | Tech Support Test

Name | SANJANA MRIGNALINI
E-mail | [email-masked]
Phone Number | (800001) 7992252047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | PATNA(BIHAR)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.CHECK THE WEB ADDRESS FOR TYPOS.
(IF YOU'RE HAVING TROUBLE WITH A WEBSITE,CLICK THE LOCK ICON IN THE ADDRESS BAR TO SEE IF FIREFOX HAS BLOCKED PARTS OF THE PAGE THAT ARE NOT SECURE.)
2.MAKE SURE YOUR INTERNATE CINNECTION IS WORKING NORMALLY.
3.CONTACT THE WEBSITE OWNER.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. GO TO SETTING
2. CLICK THE BLUETOOTH OPTION
3.TURN ON BLUETOOTH
4.A LIST OF AVAILABLE DEVICES WILL APPEAR

What according to you makes you a good candidate for customer service or technical support job?

Firstly ,we have to listening  customer problems,
ensure the customer or client is satisfied with the product or service provided because our first priority is customer satisfaction means customer is happy or not with their products .
whatever problem they are facing with our services as soon as possible we have to resolve that problem .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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