Subject: Tech Support Candidate - Vedansh Uniyal
From: Vedansh Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 07:25:34 -0500

| | Tech Support Test

Name | Vedansh Uniyal
E-mail | [email-masked]
Phone Number | (+91) 9193543048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm mloyal | Executive | Na | 18000
Previous Employer 1 | Live digital marketing solutions pvt Ltd | Seniour executive | 30/march/2020 | 18000
Previous Employer 2 | Ienergizer | Executive | 16/September/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all need to know the error after that chech internet connections , if internet is ok then check the url on browser , if every thing is ok then delete all chaches memory and again run the url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

St1: switch on the speakers
St2: activate the mobile bluetooth
St3: pair with the speakers and start using it

What according to you makes you a good candidate for customer service or technical support job? | I have experience in customer support inbond , outbond and mailing too , can understand the issue and can provide a good resolution , if anyone is facing major issues , used to highlight them and try to work on it to get the problem resolved
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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