Subject: Tech Support Candidate - Kamal Verma
From: Kamal Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:57:26 -0500

| | Tech Support Test

Name | Kamal Verma
E-mail | [email-masked]
Phone Number | (91) 9034469283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hisar, haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clairvoyant | Assistant manager | 25feb2021 | 23730
Previous Employer 1 | Renovision automation services pvt ltd | Customer support engineer | 31december 2020 | 17800
Previous Employer 2 | Progression infonet | System administrator | 30june 2016 | 20500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi, my name is ABCD, as I have checked you get this error, firstly plz check your internet connection-is it properly working. If this is properly working, clear your browser history cookies and allow the pop up blocker.

If this not resolved, plz reach to once again.

Thanku

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting,
Turn on the bluetooth,
Select the available device you want to connect,
Pair the device.
And enjoy the music over speaker

What according to you makes you a good candidate for customer service or technical support job? | I'm having the 9 years experience of customer support in troubleshooting and resolving customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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